Frequently asked questions
The things travelers ask before they book, answered plainly. If your question is not here, Janice will answer it herself — just send her a message.
How do I book one of the trips?
Send a message from the contact page or call Janice. She confirms the dates, the availability and the full details with you directly, then walks you through booking. Nothing on this site charges you.
How large are the groups?
Twelve travelers or fewer, and some trips are capped lower than that. It is the one rule every Windowgram package is built around.
Can I pay in installments or leave a deposit?
Usually, yes. Payment plans and deposits depend on the trip and how far out the departure is. Ask Janice when you enquire and she will lay out the options in writing.
What is included in the price?
Every trip page has a "What is included" list — typically accommodation, most meals, guides, entrance fees and local transport. International airfare is generally not included unless the trip page says so.
Can I bring a friend or family member?
Absolutely. Groups are made up of travelers who often come two, three or four at a time. Tell Janice how many are coming and she will confirm what is available.
How do I ask about one specific trip?
Open the trip page and use the "Ask about this trip" form — it arrives with the trip name already filled in, so Janice knows exactly which one you mean.
Can she build a trip that is not posted yet?
Yes. Tell her where you want to go, roughly when, and how many are traveling, and she will put a package together for your group.
Why is the price sometimes quoted on request?
Because it genuinely depends on dates, departure city and how many are traveling together. Where a from-price is known it is shown on the trip; otherwise Janice quotes it personally.
Ask Janice — she answers personally
Whether it is a question about a specific package or a trip that is not posted yet, send it over. There is no call centre here: your message goes to the person who plans the trips.